twelve/8/2017 1013am ticket# one-2924779250 want my revenue refunded again now it is fifteen times to Christmas my property is wreck and no-one from empire has identified as me in any way. I've needed to simply call them continually to acquire solutions. I asked for which i do not manage Lisa or Justin, I just want my a refund and Otherwise I are going to be gonna smalls promises court and finding a legal professional to have my a reimbursement. They installed this on Nov 29th 2017 And that i are already contacting every single other working day with no action or response from Empire.
The appointments have been designed on the other hand after I named Nov 29…’it had been under no circumstances confirmed during the process’. At that point I am scheduled by Fred Parsons nd Mike Botaishs’ crew They are going to be below Dec four….
August fifteen, 2018 at 9:38 am I'd made use of Empire for flooring a few years in the past and was so satisfied with the practical experience that I selected the organization again For brand new carpeting upstairs. Oversight. This has actually been a fiasco from begin to complete. Among the most dysfunctional providers I've at any time addressed in my adult everyday living. Their reps are incompetent, disconnected from corporate and unapologetic at the outstanding inconvenience they have got brought about me — which has practically nothing to do with the particular carpet. I’ve expended hrs looking to demonstrate to them I essentially paid out for my carpet on the day I signed the contract With all the impartial rep who frequented my property.
Together with Don’s email, Here's a couple so as to add on the dissatisfaction with Empire Today and the dread of getting your organization continue on to deceive us along with you looking to repair the continuous difficulty.
The bathtubs are stuffed with things, Now we have moved household furniture and all the things we have so that they might put in our carpet TODAY. We gained a contact at 8:30 AM this morning they have been outside of stock on our carpet and would not have the capacity to arrive for another 7 days. Entirely UNACCEPTABLE. Will not use this organization.
FYI it took me a month to obtain a duplicate on the warranty despatched to me. My subsequent phase is filing an official complaint While using the BBB as Empire is registered with them. Empire has an A rating with the BBB, but that is certainly given that they are forced to create some sort of settlement with disgruntled customers, of which there have been hundreds, to maintain the A ranking. If everything modifications, or if some kind of Option is arrived at I will update put up.
August 2, 2017 at one:54 pm We Employed Empire Today to setup carpet in our office, On July 18, 2017. They certainly took a deposit for our order and scheduled installation. The first group of installers arrived and determined they didn't want to do The work, due to the fact we're a company that works, they must perform about us. We available to move all the furnishings ourselves to be able to get the job performed, They only walked off The task, mentioned it was not Completely ready and still left. We termed our salesman and told him what transpired, he said the installation group informed him it wasn't Completely ready. The salesman understood when he arrived to our company that we might be working and the installation must be performed office by office, the salesman said his installers would go the furniture also, but we felt we could get several our workers and help shift the furniture to produce there job less complicated. Various working day later on a completely new team of installers arrived, needless to say ten am rather than 7 am that we have been informed they'd be there. They could only reach a small percentage of The work completed since they came so late. The 3rd day we experienced installers, let’s just say installer considering the fact that only (1) confirmed up, following Listening to us complain he finally got some support close to two PM and informed us he experienced to stay late for the reason that he had One more work to check out the following day.
I had my cupboard put in routine for eight/fifteen. Given that should be delayed until eventually who is aware when. how much does empire carpet cost I've appliances agenda being shipped, household furniture that needs to be sent along with other things which need to be transpire and absolutely nothing can go until finally these floors are finished.
Oct 26, 2018 at four:37 pm Carpet was represented to us as trackless carpet that may not demonstrate foot prints or in my situation crutch prints. We experienced at first chosen to receive Berber carpet but gross sales particular person mentioned this would perform in addition. We had indicated the type of carpet we want it which was previously inside our living room and was trackless. Installers experienced set up a person room of carpet and we observed that it wasn't trackless. We termed our gross sales person who stated that it needed a minimum of two or 3 days to blossom as it had been rolled up tightly just before installation. Also gained a call quickly after that from Empire consultant who repeated precisely the same details in so in very good faith and have confidence in we experienced the remainder of For additional rooms carpet. I contacted Empire following 4 days when it glance no diverse and experienced an exceedingly tough time even getting a phone back again immediately after a number of phone calls.
I have still to determine the money. Kim Laurecella (undecided on the spelling) has referred to as me serveral occasions for the duration of my working several hours. I'm a teacher and might’t pick up the phone at selected moments. I have spelled out that. I have known as Kim back in just minutes and she does not pick up her phone.
November 29, 2017, The Make contact with states they are going to install the laminate flooring in my dining place family room and compact closet in the lounge and Should the floors need leveling that was also included in my agreement. See attached contract 14 web pages. The closet was not performed I used to be told from the installer I still left the stuff for that closet you and your partner can do that. The installer showed up at 830am by himself at 930am he referred to as anyone and started cursing and obtaining upset.
In truth I mentioned this enterprise to people today in line at Meijer’s plus they realized about empire and would not make use of them for practically nothing. They have got experienced friends and family who experienced professional similar issues with empire. I see that the company responds to these speedily, Yeah Proper, this is really a business who don’t care about customer gratification or service.
August 16, 2018 at six:eleven am We've had Empire set up carpet for our home above the many years. I termed in seven/2018 for carpet maintenance as my Pet scratched up a small portion our master bedroom carpet. Initially, After i known as, the representative claimed that someone would phone with 24-forty eight hrs…took about a 7 days. As soon as contacted, Empire said a person from other Office would call….no connect with. I at last bought a maintain of some just one Pretty much four-five weeks later!! Finally, I assumed we built development..not! The income human being, after various e-mails back and forth which includes images of region needing fix, a date was scheduled with the “repair serviceâ€. I had been informed to filter out whole place (couldn’t understand why whole home required cleared out for patched/maintenance and questioned it many periods). Service was scheduled, space completely filter, as well as been given reminder simply call day just before. Perfectly, day of appointment, I used to be termed and explained to they'd to reschedule. I had been really upset and referred to supervisor, Tim, who was Completely no assist and “could do very little about itâ€. I demanded to speak to his exceptional, Robert.
Be sure to Observe: all of our things from bedrooms is sitting down within the bathrooms, and our we've been struggling to utilize the bogs and or any realted features. This really is unaceeptable and Incorrect in so numerous ways.